The available language for the contract is English for all orders.
By submitting an order on our Website you are placing an offer for a purchase contract with us. The purchase offer is considered placed after you press the “Place the order" button.
The receipt of your offer by Suprago do not implies the acceptance of your offer. We reserve the right to refuse any offer without stating a reason.
The purchase contract between you and Suprago will become effective only at the time of dispatch of the ordered goods.
All orders are subject to acceptance and availability. The products placed in your shopping basket are not reserved and can be purchased by another customer.
After placing your order you will receive a confirmation e-mail. This e-mail is only the confirmation that we have received your order and does not represent the acceptance of your order.
We reserve the right to refuse the order in the following cases, but not limited: the product is not in stock and/or it can not be manufactured, authorization for your payment was not received, restrictions applied to shipping to a destination.
Products presented on Suprago are available on order and will be delivered in approx 5-7 working days However, in the case that a product cannot be dispatched, you will be notified by e-mail or phone and we will proceed to a complete refund if we have not previously agreed otherwise.
All available colors and sizes of a product are shown in the drop-down menus in the product's page. If a size or color is not shown it means that it is not currently available.
The products are presented in the form of digital photographs. Minor differences between the presentation and the actual products are not considered a default.
If you have ordered several products that will be delivered at different times the shipping charges will be applied only once.
Prices shown on the Website are in Australian Dollars. The prices of the products are the prices stated on the website at the time your order has been accepted, except in cases of patent error. Prices are inclusive of VAT. Prices are set at the beginning of each season using the current exchange rates at that time. We reserve the right to change the price of a product at any time, without prior notice. Promotional prices remain valid as advertised. If your credit or debit card is not denominated in AUD exchange rate will apply and the final price of your purchase will be calculated at the exchange rate of the day the transaction was processed.
To insure that your shopping experience is safe,SUPRAGO uses SSL (Secure Socket Layer) protocol that encrypts and protects your data in a secure host environment.
The accepted methods of payment are Credit Card or bank transfer.
All payments and credit notes will be handled in the currency chosen for the purchase.
Payment will be debited from your card only at the time of shipping your order.
Payment by credit card
Credit cards accepted are: all Visa cards, MasterCard and Maestro.
Payment will be debited from your card only at the time of shipping your order.
By using the credit card for the transaction you declare that your are the owner of the card or you have specific authorization from the owner to use it.
Transactions on SUPRAGO website are processed by Eway, a secure online payment gateway.
Products are shipped through our affiliate couriers in approx 5-7 working days.
We deliver to post office boxes.
The processing of the order begins immediately after receiving the confirmation of payment. Orders received by 1 pm CET+2 are processed in the same day. Orders received after 1 pm CET+2 will be processed in the next business day.
From time to time, we may run promotions with free delivery.
In the confirmation e-mail received at the time of dispatch you will find the tracking number of your order.
Taxes and Duties
We deliver orders on a Delivery Duty Paid (DDP) basis. This means that the final price that you see at the time of completing your order includes all the relevant taxes and duties for your destination.
6.Returns and Exchanges Policy
Any full price item purchased on our website can be returned within 14 days of receiving your order.
Items must be returned with all the original packaging, tags and accessories, such as dust bags, hangers, etc, received with your order. We will not accept items that have been worn, washed or altered in any way. In this case the package may be sent back to you without refund.
Once we receive your return, please allow approximately 3-4 business days for your return to be processed at our warehouse and then approximately 5-10 business days for the refund to be posted to your credit card. Your refund will be credited to the same credit card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way
All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. Please note that refunds can take up 10 business days to show in your account due to various time of processing between payment providers.
Please note that it can take up to 10 business days for the refund to appear in your account.
SHIPPING CHARGES WILL NEVER BE REFUNDED. NO EXCEPTIONS.
7.Gift Cards and Promotional Codes
The period of validity of a gift card is one year from the date of purchase or issuing. Afterwards it becomes invalid.
Gift cards may be used to purchase any item available on the Website, including reduced items.
Gift cards cannot be returned or redeemed for money.
Your order total must be equal or higher than the value of the gift card. if your order total is smaller that the value of the gift card, the remaining amount on the gift card will be lost and cannot be used for any future purchases.
The gift card must be used in one order.
If you returned products that were purchased using a gift card and do not want an exchange, a new gift card will be issued for the value of the returned products.The same will apply in case of cancellation of order paid with a gift card.
Virtual gift cards will be sent by e-mail to the recipient only after the payment has been cleared. A copy of the gift card will also be sent to the sender.
Make sure that the e-mail address of the recipient is correct. We are not responsible for invalid e-mail addresses.
Shipping is included in the gift card if the value of the order is equal or smaller than the value of the gift card.
The gift card cannot be used to pay any taxes and duties related to the purchased items, these being the full responsibility of the buyer.
If you have a promotional code and you would like to use it during a purchase, simply enter it at checkout. If your order total is higher than the value of the promotional code, you will need to pay the balance and you will be redirected to the payment gate.
A promotional code can be used during one purchase.
We reserve the right to cancel any promotional codes at any time without prior notice.
Registration data will be asked at the time of your order. By registering you declare that all information provided is true and complete.
Information will be used exclusively on the purpose of processing and shipping your order.
You can change your data at any time by accessing your account.
The e-mail address provided on registration to our newsletter will not be given to third parties under any circumstances.
We do not store any data regarding your credit card details.
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.